tag:blogger.com,1999:blog-17540721.post116335716529891204..comments2007-10-05T07:28:21.543+02:00Szymon Slupikhttps://profiles.google.com/115855762914475187374noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-17540721.post-21798526408726007992007-10-05T07:28:00.000+02:002007-10-05T07:28:00.000+02:00We have been in talks with several banks on that. They started with a request for a VIP video call center. Then we talked about video IVR and one of the ideas was presenting the menus and simple stuff like account balances on a screen. It is by no means meant to replace web/data channel, but rather to make the call center channel more attractive implementing video. An incoming call can be checked for voice or video, voice being routed the usual way and video being enhanced with visual information and then connecting to a live agent. They really liked the concept, it is not implemented yet, as we have not reached yet the tipping point of 3G coverage and video handsets saturation.<BR/><BR/>And talking security - it is no different at all than voice IVR they trust for years.Headworxhttp://www.blogger.com/profile/11659982647690284677noreply@blogger.comtag:blogger.com,1999:blog-17540721.post-35740477665650091152007-10-04T14:33:00.000+02:002007-10-04T14:33:00.000+02:00Hi Headworx,<BR/>Hmm..in practical terms, it's my experience mostly these days web browsers come standard and pre-configured. Also, you only key in the http:// address once, and then save it as a bookmark.<BR/>Sure, '0' for agent is a theoretical possibility, but how many operators will in reality pay for that tromboning call-business case?<BR/>Yup, security improved due to implicit SIM/USIM authentication, but in practice this weakens you to your SIM PIN, which is weaker than standard banking authentication, which often prompts for at least two passwords, one which is complex alphanum-a lot better than a simple numeric PIN?<BR/>Have you seen this work in practice?charlnoreply@blogger.comtag:blogger.com,1999:blog-17540721.post-38322519938861631552007-10-03T15:26:00.000+02:002007-10-03T15:26:00.000+02:00Hi Charl,<BR/><BR/>Video banking: several factors here:<BR/>- ease of use - dialing a number vs configuring web browser, compatibility issues, punching a http://.. address with numeric keypad...<BR/>- while a video call to a bank IVR is active, you can select "0" to be transfeered to a live agent<BR/>- security model - much simpler<BR/><BR/>Missed calls: you are right, the cell breathing is just another reason for inter-technology handoffs resulting in subscribers being temporarily unavailable.Headworxhttp://www.blogger.com/profile/11659982647690284677noreply@blogger.comtag:blogger.com,1999:blog-17540721.post-28681291891144439512007-10-03T15:02:00.000+02:002007-10-03T15:02:00.000+02:00Great blog! Two comments, though: referring to your example of the banking application of video telephony, why would anyone use that rather than his (given 3G capability no doubt built-in) web browser? I wouldn't imaging a bank offering a 3G video banking IVR, and not have an Internet bank site available, with a lot cheaper access rate over 3G data than a video circuit-switched call? Secondly, another factor that might explain the 3G MCNs is cell breathing, something UMTS networks are notorious for: the power-control closed-loop netween Node B and CE causes the cells to shrink the more CEs camp on and ambient noise levels rise, dropping CEs at cell edges, causing noise levels to drop, which allows more remote CEs with weaker power levels to join the cell again, and so on.Charlnoreply@blogger.com