I have just had a couple of novice interactions with GoPro. It is one of the worst UX I have ever had. Tiny LCD, a set of ambiguous buttons, the battery losing power, especially when WiFi is enabled. It is hard to understand and explain a product like that is having such a market success. But being successful does not mean you couldn't be even more successful or at least generate less frustration for users.
Of course using a phone a a remote keyboard and display via a wireless connection is obvious. They even try this over WiFi, but wifi brings at least three problems here:
- It draws a lot of power and impacts the already very poor battery life
- It has to be turned on and off and it is not obvious how to do it
- The discovery process and securing the channel is not that straightforward either
It all could be solved easily by implementing a Bluetooth Smart radio on GoPro. It could be always on, not affecting the battery. It could be automatically detected and create a secure connection with a phone Cost wise it would not affect the product at all. Being such a high profile company it should not be a problem for them to implement this. So why haven;t they done this?
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