IT Failures
More and more processes are now handled by all-interconnected digital services. But despite doing this for many years now, the process failures resulting from infrastructure errors happen all too often. Or maybe this is just me and my bad luck. As it seems I would be one of the most valuable manual testers, as I tend to uncover all sorts of errors almost every day. What is interesting though is how companies react to these errors. There are three most common behaviors here: We have not seen this error. An error is not an error unless a frustrated customer files a support ticket. So let's make the ticketing process difficult and we reduce the number of tickets even more. Ah we are sorry this happened to you. Let's try once more. We don't really grasp all that I stuff and do not know how to avoid or fix the errors, but maybe if we retry the process it will work this time or the customer will not complain anymore. We have zero error policy and we do go after any trace of an e...