Headworx

The Wallet app is one of the reasons I use my phone more often. For touch payments: when done by phone they don't require a PIN code: faster and more secure. For other card types: mostly as an organizer to have them all in one place. And then for airline boarding passes: not only for convenience, but more importantly as a backup. Airlines love their branded apps. Some of them are barely usable, just being mostly web views on responsive web pages with (almost) no offline functionality. Some are really good - like the often mentioned United Airlines app. But it turns out even the best ones can fail unexpectedly. Just last week my United app lost all my flights . Fortunately this was just the app. It was a bit scary moment, but of course GMail is the mother of all backups. So I retrieved the booking confirmation code of my upcoming trip, then manually added the flight to the app and was able to check-in. The check-in went fine and I added the boarding passes to the Apple Wallet. That ...

Automating customer support has ben the thing for the last 15 years. Or may be more. And has always been super annoying. But it seems recently the bots - mostly thanks to LLMs an much better backend integrations - have actually been quite good. Not all of them of course, but there are some good examples. Revolut is - at least in my experience - leading the pack. I don't have too many issues with Revolut in general, but when I do, the only way to star resolving them is through the "Help" option in the App. And actually with my most recent issues - all of them have been resolved by the automated bot. It is quite good on the front end - in the chat you can seamlessly add attachments and paste screenshots, which simplifies the process. It interprets images quite well. To the point that in many cases it is not even necessary to explain what the problem is - it gets it. But then it has also very good backend integrations. It can analyze the transaction history etc., and also ma...

Let's take a break from the heavy DALI issues series for a while. I did a lot of travel in the past 2 weeks (and a half). First it was LEDucation - the best lighting trade show in New York, followed by factory visits in China and the Bluetooth Asia event in Shenzhen. Was about to return home but then chasing an important business development I ended up detouring home through Australia. As always tons of lessons and experiences. I love being close to customers, as this really helps get down to Earth and understand their contexts, motivations, and - most importantly - what we should be doing to address them well. Also being a global traveler  has increasingly made me sometimes too confident. Take China - once you travel there once or twice, it becomes really easy to navigate there. And as everything is so overwatched (cameras everywhere!) and therefore safe, your vigilance drops. And this was the case when I ended up in Shenzhen / Shekou ferry terminal. This ferry is BTW super conve...